Across
- 1. Opposite of below (5 letters)
- 4. Complete this phrase "to infinity and _____(6 letters)
- 5. Customer wants to get the plan back (9 letters)
- 6. Tina Turner had a song ______ be good to me (6 letters)
- 8. Opposite of arrive (5 letters)
- 10. Synonym for equivalent(6 letters)
- 11. Who do you speak to everyday? (8 letters)
- 13. Synonym for consistent (6 letters)
Down
- 1. You show the customer you are doing this by repeating back what was stated in your own words (2 words 15 letters total)
- 2. Brief information about the membership/policy (8 letters)
- 3. Name a conjunction (3 letters)
- 7. A good _____ is nicer than a bad one (10 letters)
- 9. Action one does to locate a customers record (6 letter)
- 12. This is done when every call when obtaining customers account information (4 letters)
- 14. What you should always lead with, another name for checking account (3 letters)