Across
- 4. Drawing people in through conversation and interaction
- 5. more than expected
- 8. Doing something quickly and with little waste
- 10. Anticipating customer needs and taking action
- 11. Attending to queries in a timely manner
- 13. Able to change according to the situation
- 14. Noticing details with care
- 15. Showing sympathy and understanding
- 17. Building relationships
- 18. Stick to your word
Down
- 1. A pleasant interaction
- 2. Demonstrating courtesy and competence
- 3. Go the extra mile
- 6. A pillar of good customer service
- 7. To make things easy
- 9. Understanding customers on an emotional level
- 12. A virtue when dealing with customers
- 13. Express graditude
- 16. Making sure to provide correct information to customers