Across
- 3. Transaction performed when buying or selling cash to/from the vault, coin machine, or another Partner
- 6. A banking regulation set forth by the Federal Reserve. Reg CC implements the Expedited Funds Availability Act of 1987. This act sets certain standards for endorsements on checks and availability of funds
- 10. Questions used to verify a Member's identity over the phone or in the drive-thru. They are questions about things that Member's wouldn't typically carry on them that another person might be able to steal.
- 11. WPCU's automated phone system, which allows Members to do things like transfer funds, check account balances, and request withdrawals
- 12. Lending option that is WPCU's answer to payday lender loans. They come in $150, $250, and $500.
- 13. National network of credit unions from all over the country that share facilities to provide credit union Members with services
- 15. Core system that WPCU uses to process Member transactions
- 17. An educational resource that provides quizes to test partner knowledge on fraud and compliance
- 18. used to inform other Partners that the Member center is safe and ready to open
- 19. Sometimes called 'RepGen', they are predefined prompts in Episys used to perform actions on accounts. Common ones include: Change Address, Member ID Card, Statement-On Demand, Skip-APay, etc
- 22. A check verification system the Credit Union uses to help verify whether or not there may be a known issue with a check and help determine if a check should be placed on hold, or in some cases not be accepted.
- 23. A score that is derived from a survey completed by Members. It is used to measure Member satisfaction with WPCU.
Down
- 1. Completing a process under through the focused efforts of two people. One example of this is accessing the vault.
- 2. Career path within the Member Centers and Member Help Center. Each level within this system consists of in‐person, online and on the job training
- 4. A CUSO owned by WPCU that provides mortgage origination, underwriting and servicing to about 200 credit unions across the country
- 5. When the Member chooses to opt in, this overdraft option helps Members avoid merchant fees on returned checks. WPCU covers the amount of the check written when there is not enough money in the account and charges a fee
- 7. Debt solutions service that provides our Members with access to financial assistance, including certified counselors on site, financial education, and budgeting software
- 8. A fraud identification service WPCU utilizes to protect our Members who have debit and credit cards
- 9. Located in the Account Manager work area of Episys, this is where a Partner can see exactly what transactions are done using ATM/Debit in detail
- 14. WPCU uses to order checks for both personal and business Members
- 16. For every $25 saved in this account, the member is entered to win a raffle of cash prizes
- 20. Machines that the Member can use to conduct transactions via video conference with a Personal Experience Representative
- 21. An entity owned by one or more credit unions to allow other credit unions to offer services to their Members that they may not be able to offer alone