Across
- 2. What to search when WSI employee is calling for info on employment status
- 6. Channel to post questions
- 7. Where to find surveys submitted by your callers
- 8. Must be done within 3 days of purchase but before delivery
- 10. Where to check schedule
- 11. Caller needs information on zoom class offered with cook book purchase
- 12. Calls which we should never handle
- 14. Option selected when order is lost in transit
- 15. Number of days from delivery during which items can be returned
- 16. Piece of fabric sent to customers to exemplify color, texture, and quality
Down
- 1. Used to find missing orders that are 3 business days past EDD
- 3. Credit given to customers to compensate for company issues
- 4. Request sent to vendor through AMS when order no longer wanted
- 5. Item status meaning it was rerouted to another DC for fulfillment
- 9. Items that cannot be returned unless they were delivered damaged
- 13. Channel to post technical problems