Yoda and LivePerson

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Across
  1. 3. You must _ every conversation?
  2. 5. Standard No Withdrawal?
  3. 6. For logged out customers, you must leave the acc ID here?
  4. 7. First Time Message?
  5. 8. Adding extra security?
  6. 10. If you find more than one account of a customer, you need to _ it?
  7. 11. Service Level Agreement?
  8. 12. End of shift?
  9. 13. You select wrapping up _ minutes before you leave.
Down
  1. 1. Account Statuses? Active, Suspended and ?
  2. 2. When leaving a client note, always leave the importance as?
  3. 3. To close an account, you go to ?
  4. 4. logged-out customers chats come through as a?
  5. 9. I set my status to this if I need the bathroom?