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Across
  1. 3. Must be manned at all times by an experienced individual with exceptional customer engagement skills
  2. 4. A Maximum of how many SKU's can go in the heart of a Gondola Pre-mix end
  3. 6. To reinforce the Dan Murphy's Guarantee every store has a
  4. 8. Second major ASR routine
  5. 11. Set out five basic Customer Requirements of any display of stock
  6. 14. We need to provide our customers with the same high standard of presentation in here as we do in other trading areas
  7. 15. Our automated stock ordering system
  8. 16. Our General Manager
  9. 17. Responsible Service and
  10. 18. Facilities are to remain free of broken product and benches are to be kept clear
  11. 19. First Major ASR routine
Down
  1. 1. Equipment that my customers may need
  2. 2. A Great way to engage our customers
  3. 4. FGDW-START
  4. 5. Are to be lined up in straight rows for easy access
  5. 7. We want to achieve this between ourselves and our competitors
  6. 9. POS is short for
  7. 10. Must be displayed as per state guidelines and be up to date
  8. 12. The standard we set is the one we just walked
  9. 13. Statements include a clean and organised office, tearoom and stockroom