Across
- 1. Something new that revolutionizes the market
- 4. A platform where transactions are made online
- 5. The system that manages the flow of goods and services
- 7. A unique reaction that Zappos aims to create for its customers
- 8. The city where Zappos is headquartered
- 10. The set of shared values and practices within a company, which makes Zappos unique
Down
- 2. The goods or materials available for sale
- 3. The company known for its exceptional customer service
- 5. Main products sold by Zappos
- 6. A department that handles customer inquiries and support
- 9. What Zappos offers if you're unsatisfied with your purchase