Zelle Business Crossword

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Across
  1. 2. The primary troubleshooting tool for agents.
  2. 6. Forms used for troubleshooting and maintenance.
  3. 7. Prohibited act that violates the Zelle contract.
  4. 11. Agents must form a ____ belief of identity before proceeding.
  5. 12. The bottom-menu tab to find Zelle in the app.
  6. 15. One mobile number or email per account.
  7. 16. Tax ID entered into the Q2 Console.
  8. 17. Workflow step where you check token eligibility.
  9. 18. Transactions cannot be cancelled once sent.
  10. 21. Limits increase gradually as the customer builds a positive ____ with the Bank.
  11. 22. Business account limits are this (no increases).
  12. 23. The core system used for initial searches.
Down
  1. 1. The consequence for the Bank if an agent violates the Zelle contract.
  2. 2. Clear this if Compass fails to switch environments.
  3. 3. Two-word suffix for the Business app name.
  4. 4. Inspected in the Transaction Summary to diagnose failed payments.
  5. 5. Start of the Escalation Queue number.
  6. 8. The specific cache you must clear if the environment fails to load.
  7. 9. The cost/fee to the customer for using the service.
  8. 10. Business days until unregistered funds expire.
  9. 13. System used if the Tax ID is an SSN.
  10. 14. Status of fraud suspensions (non-reversible).
  11. 19. You check the History tab to confirm that tokens are active and ____.
  12. 20. Report filed via OZK Inside for red flags.