Across
- 2. shipped directly from the vendor
- 3. used to notify the FC of a problem
- 8. person who shops at Zulily
- 9. customer no longer wants, label sent
- 11. printed information for a return
- 12. action taken when customer no longer wants item
- 13. left on order for next rep
- 16. not working, broken, torn
- 18. angry customer asks for supervisor
- 19. information used to identify the caller
- 20. another name for eGain
Down
- 1. needed in order to receive emails
- 4. company responsible for deliveries
- 5. used to find an order's whereabouts
- 6. where to look for customer account
- 7. may give as store credit or OMP
- 10. a secret monitor done on a call
- 14. person partially responsible for your success
- 15. where is my order
- 17. information provided over life of account