Across
- 4. _____________ which aims to optimize the exchange relationship between the company and the customer.
- 6. Process whose focus is mass production, standardization, and cost reduction.
- 7. the customer retention period
Down
- 1. Need for ________ or avoiding ambiguity in your life.
- 2. Satisfy your hunger by choosing an Italian restaurant rather than a fast food service
- 3. Set of individuals and organizations that operate between the producer and the consumer.
- 4. _________Demand (the sum of individual and business demands)
- 5. Used to assess the gaps between objectives and achievements.