201, slides 6. Effective communication crossword.

Edit Answers
1234567891011121314151617
Across
  1. 3. A form of written communication.
  2. 8. Using hand signals is a form of ------ communication.
  3. 9. A benefit of positive communication is improved employee ------ and motivation.
  4. 10. Positive communication is giving ------------ feedback that focuses on solutions, not blame.
  5. 11. Emotional intelligence refers to the ability to understand and manage one’s own --------, as well as the emotions of others.
  6. 12. Welsh word for 'emotions'
  7. 13. Email, text, are forms of ---------- communication.
  8. 16. Emotional ------------ refers to the ability to understand and manage one’s own emotions, as well as the emotions of others.
  9. 17. Welsh word for 'Job'
Down
  1. 1. Welsh word for 'positive'
  2. 2. Speaking is a type of ------ communication.
  3. 4. Term used to describe non verbal communication when speaking face to face(4,8)
  4. 5. Positive communication is using clear and ---------- language.
  5. 6. -------- communication refers to communication that is constructive, effective, and promotes collaboration and understanding.
  6. 7. A benefit of positive communication is increased --- satisfaction.
  7. 14. Emotional intelligence is particularly important for promoting positive working -------------
  8. 15. -------- communication refers to communication that is unproductive, damaging and/or creates conflict.