Across
- 2. An automated dial-in system to assist clients with their needs
- 3. Term that describes your customer's feedback about their experiences for your products or services
- 5. Floating rate with defined frequency of reset
- 7. Score that indicates how likely your customers are to recommend your product or service to others
- 8. Customer satisfaction is a step ______ customer service
Down
- 1. Taking action to create a value for someone else
- 4. Type of Account in a bank which is a form of non-interest bearing demand deposit
- 6. Autonomous institution under RBI that lays down code of commitment for banks