Across
- 3. We should always remind the SU of the _____ guidelines.
- 4. The N in NCCS stands for _______.
- 6. How do we log a call that doesn't connect?
- 7. Who do we transfer escalated cases to?
- 9. The first C in NCCS stands for _______.
- 11. Where do we find all our updates for NCTS?
- 14. _____ contacts need a negative test result before release.
- 15. Isolation begins from the date of _____.
- 17. Who is care transferred to when an SU has COVID symptoms?
- 19. At the beginning of a call, we confirm date of _____.
- 22. We assess SUs for _____ by asking if they have left the house.
- 23. On what day are SUs advised to get a second test?
- 25. Always refer to the call ___ for call flow.
- 26. Cases assigned to you will show up under NCCS Follow-Up ______.
- 28. The web app we use for NCTS calls.
- 29. To call in _____ you contact 0800 466 368, option 3.
Down
- 1. Who is the Director-General of Health?: Dr. ______.
- 2. We close calls with the ______ symptoms statement.
- 5. The name of 1737.
- 8. The S in NCCS stands for _______.
- 10. How often do NCTS calls take place?
- 12. We check symptoms _______.
- 13. When a SU has no symptoms, they are _____.
- 16. At the beginning of every shift, we have our team ____.
- 18. Program we use to submit for escalation.
- 19. The second C in NCCS stands for _______.
- 20. Minimum age for COVID testing.
- 21. If a SU has non-COVID symptoms, we offer them a clinical ____.
- 24. What do we use to speak to a SU who doesn't speak English?
- 27. The workgroup we select before making calls is HL_COVID________.