Across
- 3. Promoters of The Bank
- 6. Information About Reactions to A Product/Service
- 9. Staying Connected to Your Customer
- 10. An Act of Assistance
Down
- 1. Ability to Consistently Meet or Exceed Customer Expectation
- 2. Level of Fulfillment of Customer Expectation
- 4. Recognition of Customers
- 5. Company Focuses on Its Customers
- 7. Assistance to Resolve Issues
- 8. Skills Acquired to Deliver Service