Across
- 2. this is the password. use it on the form
- 4. - AI and _________ help companies design self-service journeys, allowing them to interact 24/7 with the customers with little to no agent intervention.
- 5. A booming market in China - consumers interact with brands and influencers in real-time while they purchase items promoted. With a wider outreach, the media has also helped farmers in the rural areas survive the pandemic when they struggled with produce wastage due to supply chain disruptions.
- 6. ___________ is the key to great CX. Brands must really understand customer needs and expectations, know what they really value and form lasting emotional connections with them.
Down
- 1. Brands can provide __________ experiences by tailoring their product offerings based on individual customer needs. For example, MatchPalette is a service which accurately measures customer body shape with a 3D scanner to better recommend clothes that fit their body types.
- 3. Integrating _________ and offline experiences bridges the gap between e-commerce platforms and physical experiences by removing any disconnection with technology.