Across
- 2. How many documented appointments a banker must have per quarter to earn incentive
- 6. A quality customer interaction entered in CCM
- 8. An acronym for how new business customers are measured
- 9. How many channels a customer uses
- 11. The measurent period for determining CES
- 12. An acronymn for the metric measuring customer engagement
Down
- 1. Who is paid incentive for CES
- 3. By what day do CCM appointments need to be documented to count
- 4. How many times a customer uses a channel
- 5. A tool for bankers to show customers how to use our digital services
- 7. A checking account with DD of $250 or 10 transactions
- 10. A checking account with a balance of $100 or 2 withdrawals/deposits