Across
- 4. To restate the meaning of a statement
- 6. Payment when item sells
- 9. Encouraging a customer to decide between two items
- 11. Phone solicitation to make a sale
- 12. A first attempt to get a customer’s agreement to buy
- 15. Locating potential customers without checking leads
- 16. Concerns, hesitations, doubts
- 17. Vocabulary used with industrial buyers
- 19. Objection based on misinformation
- 22. Helpful for future sales
- 25. Initial approach involving business etiquette
- 26. Facial expressions, hand motions, and eye movements
- 27. Used when the buying signal is strong
- 30. Logical reason for making a purchase
- 31. Offering a customer a payment plan for a purchase
- 32. Objection returned as a selling point
Down
- 1. A personal characteristic that allows for successful a sale in the future
- 2. A neutral person or previous customer
- 3. Direct contact between a salesperson and a customer
- 5. Companies in touch with customers via Facebook and Twitter
- 7. Recommending a different product
- 8. Product or service offered, how much, at what price
- 10. Inquiring about a customer needing assistance
- 13. Reasons for not buying or seeing a salesperson
- 14. Sales exchanges between two or more companies
- 18. Reinforce a customer’s buying decision
- 20. Way to determine needs
- 21. A product feature that benefits the customer
- 23. To analyze what has occurred
- 24. Face-to-face meeting with a customer
- 28. Gather information about customers and advise on products suited to need
- 29. Help customers make satisfying buying decisions with ongoing relationship