Across
- 5. Brief record of ideas that is written for future reference
- 6. Alerts that are displayed to inform the user of important items
- 7. Message these are predefined responses to common questions asked by clients
- 9. When you want to cancel a subscription to mailing list or online service
- 11. When agents choose to receive messages from clients
- 12. Process of changing/moving authority from one person to another
- 13. Online exchange of messages in real time
Down
- 1. A scheduling app developed by Botsplash
- 2. What agents do to respond to client’s previous messages
- 3. Integrating multiple channels into one
- 4. Software application developed for use on smartphones and tablets
- 8. When you want to clean up your inbox without deleting emails
- 10. An omnichannel consumer engagement platform