Across
- 1. Business Management theory that assumes people are basically lazy and will avoid working if they can
- 6. The characteristic of a service being produced and consumed simulataneously
- 7. A document prepared to guide organization members when encountering an ethical dilemma is
- 10. An export house is also called as a ____ house
- 11. A short term incentive used to induce a purchase
- 12. An organization in which the authority originates at the top and moves downward in a line
- 14. The 'Need Theory' was developed by
- 16. Expand the term PAN in PAN card
- 17. A strategic planning tool used to evaluate the strength, weakness, opportunities and threats to a project
- 19. The benefit to an investor resulting from an investment of some resource
Down
- 2. A group of people working together in a coordinated effort to reach certain goals can best be described as an
- 3. A system that is used to maintain a desired level of quality in a product or service
- 4. Control function of management cannot be performed without
- 5. The total amount of capital used for the acquisition of profits by a firm or project
- 7. A form of production that makes a product to fit a customer's needs
- 8. The parent company of a franchise is known as
- 9. Profit is the result of ____
- 13. From which country did the theory of TQM emerge from
- 15. What does TMR stand for
- 18. Debenture securities carry _____