Across
- 3. Act as an ____ by teaching Ppt about their solution
- 6. Offer this on all calls
- 8. I always do this if I don't understand ppt
- 11. Promote ____ whenever applicable
- 12. Putting yourself in Ppt shoes
- 13. Active ____ is important to understand Ppt's concern
- 14. Always have a ____ conversation with our Ppts
Down
- 1. Stay _____ if Ppt is upset
- 2. Avoid ___ behavior on calls
- 4. Set right ____
- 5. ____ impressions are always important for Ppt
- 7. Walk the extra ___ for the Ppt
- 9. Do this if you want to get to the root of Ppt's query
- 10. Do not ____ when ppt is speaking