Across
- 3. Take every opportunity to …………..customers for their business.
- 4. You understand first impressions truly last forever if you have me as your key. I am the key test that gives you the cue to look and feel good. I am appalled by clutter and uncleanliness. What key Test number am I?
- 5. Customer Service begins and ends with a ………………….
- 10. ……………….is the virtue that we need to help us to navigate such situations or manage colleagues and customers.
- 13. Customer Service is a not a ……………, it’s everyone’s job.
- 14. Whenever you engage a customer, do not forget to cross …………
- 15. In this DDEP era, making a difference is not just important, it is a deciding factor . True/False.
- 18. 2023 Customer Service theme.
- 19. Positive Vibe for the month of September.
- 24. I remind you of the microscope .You ignore me at your own peril. I make the difference between pray and prey. You are called meticulous when you abide by my tenets. What key Test am I?
- 25. People will forget what you said and will also forget how you made them feel. True/False.
Down
- 1. Being open and ………….. builds trust with customers.
- 2. The customer’s ………………. is your reality.
- 6. The ability to understand and share the feelings of another.
- 7. my call, the timelier you are informed. What key Test number am I?
- 8. The customer is the most …………… visitor on our premises.
- 9. There are …………..service values of Zenith Bank Ghana.
- 11. Give the Zenith brand a memorable personality in order to build meaningful relationships with …………………
- 12. Make customers …………………. valued and appreciated.
- 16. Keeping your customers …………… should be the Bank’s top priority
- 17. I am superior to your aptitude and your altitude. I encourage you to eschew negativity. I am the key to the drive for your passion at work . You can never go far in your career without me. What key Test number am I?
- 20. Put yourself in your customer’s …………...
- 21. Invest in long-term customer relationships by building trust with your customers and giving them ……………….
- 22. I am a key test connected to a device. I am one of the keys to your information flow .You also associate me with the tone of your phone. The faster you
- 23. In today’s economy, ensuring that your customers’ service experience is ………….. enough is critical to bringing them back for more.