Across
- 2. health, employment, property, family and social stability
- 3. knowledge and courtesy of staff and their ability to convey trust and confidence
- 6. the degree of caring, individualized attention that the organization’s staff provide to its customers
- 9. breathing, food, water, shelter, clothing, sleep
Down
- 1. morality, creativity, spontaneity, acceptance, experience purpose, meaning and inner potential
- 2. confidence, achievement, respect for others, the need to be a unique individual
- 4. where the quality and levare of service is consistecy
- 5. the organization’s physical facilities, equipment, and appearance of staff
- 7. the willingness of staff to help customers and provide prompt service
- 8. friendship, family, intimacy, sense of connection