Across
- 1. - Maintaining an open one of these helps you appear approachable.
- 4. - Constructive ___ helps in continuous improvement.
- 6. - Maintaining appropriate ___ contact shows attentiveness.
- 8. - How you should always greet visitors.
- 9. - Offering a warm one of these sets a positive tone.
- 11. - Impressions are formed within the ___ few seconds of an interaction.
- 12. - A genuine one of these can immediately put visitors at ease.
Down
- 1. - Your appearance and conduct should always be this.
- 2. - Language that includes posture, eye contact, and gestures.
- 3. - Type of listening that shows you are fully engaged.
- 5. - Your speech should be calm and ___.
- 7. - Building this with visitors is essential for positive relationships.
- 10. - Your voice should have a friendly and welcoming one of these.
- 11. - Give your full ___ to the visitor to show attentiveness.