Across
- 1. The month fall peak begins
- 3. The month Spring peak begins
- 5. ______ questions are used to generate multiple question variations for a single question
- 7. where tickets for escalated issues are assigned
- 8. Browser extension to monitor test taking
- 11. when an agent is assigned a new call/chat and no contact is made by the customer.
- 14. call or chat when an agent and customer have made contact and shared information and the customer stops respondin
- 15. Group in CXG that handles complaints from Sales Reps
Down
- 2. asking questions to determine the cause of an issue
- 4. where additional resources are found in Connect
- 6. system used to clock in and out so you get paid
- 9. Microsoft messaging app HETS uses to communicate with eachother
- 10. The number of times an access code can be used
- 12. Who to call when you have equipment issues
- 13. When a customer takes time to give an agent a compliment