Across
- 4. Encourages people to work together and do their best to acheive goals
- 6. The person to who the sender directs a message; also called the listener
- 7. Concern for others, especially those who are anxious, fearful, and in pain
- 9. A formal complaint about a circumstance considered to be unfair or potentially harmful
- 12. The values, shared beliefs and attitudes, relationships, of a given group of people
- 14. Specific steps taken to perform a task
- 16. Characteristics and behaviors that enables one to do the best job possible
- 17. Method by which participants can check their understanding of the messages exchanged
Down
- 1. Rewording the sender's message in the listener's own words and asking for confirmation
- 2. Rules established and followed by an organization
- 3. Prompting the sender to either complete or add more detail to the original message
- 5. Negative feelings about a person because he or she belongs to a specific cultural or racial group
- 8. Blocks to communication
- 10. Bias that is unconscious and outside our immediate intentional control
- 11. Striving to understand another person's attitudes, feelings, and behavior.
- 13. Listening charcterized by focusing fully on what a speaker is saying
- 15. Individual's opinion of themselves