Across
- 2. Managing cultural sensitivity while interacting with diverse passengers
- 3. Administering first aid in a medical emergency
- 4. Regulations regarding carrying dangerous goods on board
- 5. Procedures to follow during an emergency landing
- 6. Actions during a decompression emergency
- 9. Handling complaints about in-flight services
- 12. Assisting passengers with disabilities
- 15. How to handle turbulence and reassure passengers
- 16. Handling a passenger experiencing a panic attack during a flight
- 17. Inspecting and using emergency equipment like oxygen masks and life vests
Down
- 1. Recognizing potential security threats or suspicious behavior
- 2. Providing excellent customer service while maintaining safety
- 7. Standard pre-flight safety checks
- 8. Handling a difficult or unruly passenger
- 10. Proper procedure for evacuating an aircraft
- 11. Fire safety protocols on an aircraft
- 13. Types of fire extinguishers used on board
- 14. Ensure passenger safety during a flight