Across
- 4. An example of a digital platform used for content sharing, engagement, and marketing.
- 6. Automates customer service by helping resolve issues quickly and efficiently.
- 7. Used to analyze data and generate valuable insights into customer behavior and preferences.
- 8. Helps brands target the right audience more effectively.
Down
- 1. A concept that combines physical and digital experiences to create a more interactive and immersive customer journey.
- 2. Convincing consumers why it's worth spending their hard-earned money on a product.
- 3. A feature that allows anyone to reach and connect with new audiences using just a smartphone.
- 5. Involves advertising, selling, and delivering products or services to customers.