Across
- 2. All cases should be _________ prior to the end of the workday.
- 5. When you call a student, they don't answer, and you are unable to leave a voicemail, what should you do?
- 7. Status of a case that has been completed.
- 10. The first field in the case should you copy your notes from activity history into if it is available?
- 11. When beginning work on a case, update the status to "Open: WGU Response/________"
Down
- 1. Should be included with any call notes or case related notes in the activity history.
- 3. Activity Type when student outreach isn't needed to resolve a case.
- 4. The second field in the case you copy your notes into (if the first is unavailable).
- 6. What needs to be changed prior to working on a case owned by some else?
- 8. Activity Subject when you make an outbound call and the student does not answer. (Outbound Call: __________)
- 9. Activity Subject when no student outreach is needed.