Across
- 3. Show customers you're available. Be free of these.
- 4. Make ____ contact.
- 5. Greet customers with her signature warm welcome.
- 9. Maintain this kind of body language.
- 10. Walking customers through self-service does this for the customer.
- 11. Start with the warm welcome, end with this.
- 12. Self-service should not mean this.
Down
- 1. Don't wait for the customer to come to you for help.
- 2. The 80/20 guideline suggests 20% of our customers need more ____ from us.
- 6. Actively watch for customers who may need help.
- 7. Our customer service model.
- 8. Engage customers within the first 10 ____ or within 10 feet.