Across
- 2. Expression of dissatisfaction when service does not meet expectations
- 7. Person who receives goods or services in a business
- 8. Range of different cultural, social, and personal backgrounds
- 9. Active process of hearing and understanding customer needs
- 10. Standards of service a customer believes they should receive
- 13. Showing consideration and valuing others regardless of differences
- 15. Staff working together to deliver quality service
Down
- 1. Beliefs, customs, and traditions of a group of people
- 3. Ensuring all customers feel welcome and valued regardless of differences
- 4. Sharing information through verbal and non-verbal methods
- 5. Process of solving a problem or handling a complaint
- 6. Assistance provided to meet the needs of a customer
- 11. Basic requirements that must be satisfied for customer satisfaction
- 12. Information from customers about their satisfaction with service
- 14. Ability to understand and share the feelings of another person