Across
- 2. “Use clear, easy words”
- 4. “Confirms message understanding”
- 6. “Too much data to handle”
- 9. “Pay full attention to speaker”
- 10. “Feelings that affect understanding”
- 11. “Watch nonverbal cues carefully”
Down
- 1. “Different words, same confusion”
- 3. “Protective attitude blocking open talk”
- 5. “Manage feelings before speaking”
- 7. “Beliefs and customs that shape communication”
- 8. “Message altered before reaching receiver”