Across
- 4. End user of a product or service.
- 6. Written set of instructions.
- 7. Imperfection in a product.
- 9. Adjustment of equipment for accuracy.
- 10. Ensuring the process works as intended.
Down
- 1. Failure to meet standards.
- 2. Fundamental reason for a problem (2 words, no space).
- 3. Careful examination of item or process.
- 5. Never-ending improvement.
- 8. Making Quality ____.