Across
- 5. A response or reaction to a message or behavior
- 7. The way a message sounds or is expressed
- 8. The process of sending and receiving messages or information
- 10. Communication without words
- 11. Communicating in a forceful way that may hurt others
- 12. Fully paying attention to a speaker by hearing, understanding, and responding thoughtfully
- 14. Showing consideration and value for others
- 15. Understanding and sharing another person’s feelings
Down
- 1. A disagreement or struggle between people with different needs, ideas, or goals
- 2. When a message is not understood correctly
- 3. Nonverbal signals like posture, gestures, and facial expressions
- 4. Expressing your thoughts and feelings respectfully and confidently
- 6. An answer to a problem
- 9. Avoiding expressing thoughts or feelings
- 13. A statement that expresses feelings without blaming others