Across
- 2. Able to accomplish a task using a minimum amount of time and effort
- 4. A measure of how well a business has met its customers' expectations
- 7. A customer's expression of dissatisfaction
- 9. advantage
- 10. The people who buy goods and services
Down
- 1. correct;error-free
- 3. The belief that providing customers with excellent service should be a business's top priority
- 5. Something required or essential that is lacking
- 6. Courteous; respectful
- 8. Any paid form of non-personal presentation of ideas, goods, or services