Across
- 1. The values and ideals that an organization encourages among its employees
- 3. activities and benefits provided by the business to create goodwill and customer satisfaction
- 6. loyalty to a certain business
- 8. customers preference for a business
- 9. all the ways businesses connect with their customers and reinforce their brand
- 10. taking advantage of opportunities rather than reacting to problems
- 11. Promotion from satisfied customers telling others about the business
Down
- 1. polite behavior
- 2. the people (employees) who work together to achieve business goals
- 4. all the ways businesses interact with their customers
- 5. focused on the customer
- 7. the amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)