Across
- 3. when an agent or driver from marketplace has questions for a marketplace order or store
- 4. points customer inquiring about earning points through 7Now App
- 5. handles issues directly associated with store occurences
- 7. customer would like an update on the order
- 10. customer states an item is missing from their order
- 11. customer has good comments regarding the store interaction that does not relate to 7Now
Down
- 1. customer is contacting due to a returned order
- 2. when the delivery partner pays 7-eleven back for an error that occurred with a delivery order
- 6. customer had a poor experience with the driver and did not like the way the driver behaved or handled order
- 8. customer is contacting us to cancel an ordr dur to a canceled order
- 9. handles critical issues that require legal review or action toward our delivery partner