Across
- 2. handwritten cursive of your first and last name, and often middle initial at the end of a letter
- 4. the process of understanding information within oneself
- 8. the greeting of a letter
- 10. professional communication sent from one business or organization to another or to an individual.
- 12. role in which the listener does not share in the responsibility nor involve himself in the communication process
- 13. address The recipient's address typed in the letter above the salutation.
- 16. any communication that must be read
- 17. communication using body movements, gestures, and facial expressions rather than speech
- 18. Obstacles that interfere with the understanding of a message
- 19. websites and applications that enable users to create and share content or to participate in social networking.
- 20. sender's address at the top of the letter one line above the date.
Down
- 1. the exchange of thoughts, feelings, and beliefs between two or more people to better understand the people around you
- 3. A process through which you send messages to and receive messages from others.
- 5. Empathic listening in which the listener echoes, restates, and clarifies the message
- 6. Upward Communication, Downward Communication, Lateral Communication, External Communication
- 7. a word or phrase used before the signature to indicate farewell
- 9. includes face-to-face discussion, telephone conversations, and formal presentations and speeches
- 11. The receiver's response to a message
- 14. Brief written messages sent from one person to another via cellular phones.
- 15. the paragraphs that make up the main message; request, information, action