Across
- 5. If a landline is open at 45 seconds, connect to the ___.
- 6. "You are through to the emergency operator. Please end this call." is the ___ script.
- 7. ___ mobiles always require a VHO.
- 8. F2 and E and ___ will select customer cancel.
- 10. On a multiple request, always connected to the ___ EA requested.
- 14. You must give your first ___ at 7-10 seconds.
- 17. The repeat call counter is activated after three or more calls aren't connected within __ minutes.
- 19. BT Ireland is called ___.
Down
- 1. The ___ generates the connect to numbers on mobile calls.
- 2. Defibrillator calls are connected to the ___ service.
- 3. ___ callers can be identified by the orange background in the FROM field.
- 4. Always go into ___ to check IEX.
- 8. When the EA has no ___ you must give a VHO.
- 9. For young child playing on a mobile, you connect to the ___ at 30s.
- 11. You need to ask for the test engineer's ___.
- 12. ___ do not count toward 2-way speech.
- 13. Not breathing is an example of a ___ call.
- 15. "Disregard the calling number" is the ___ centre introduction.
- 16. All Relay UK calls require ___ in the notes field.
- 18. On LSS calls the from field is highlighted ___.