A Piece of the Puzzle

3. Regional Service Center
4. Process involving notifying the insurance company of a patients pending procedure and obtaining approval
5. Department Responsible for verifying insurance coverage and benefits
8. State funded program
10. Software program used for registering patients
12. Motor vehicle accident
13. Staff member responsible for working with patients on financial issues
18. Makes a huge impact on the hospital's bottom line
19. Software program used to obtain patient estimates
20. Federal law detailing patient's rights to how their information is used and shared
21. Form printed at the time of registration showing the patient's information

1. Software program used for electronic medical records
2. Federally funded insurance program
4. Department responsible for the time of service contact with the patient
6. What we all have at the end of the day on a Monday!
7. Patient who does not have insurance coverage or the balance after insurance has paid
9. Very stressful time of month when we're trying desperately to meet all of our goals
10. Internet program used to verify eligibility
11. Money that is not collected in a timely manner
14. Customer service rules to live by
15. Amount of reimbursement a specific payer will pay for a specific procedure based on our contracted rate with them
16. Department responsible for scheduling patients
17. Clinical staff charged with reviewing clinical criteria for admission and discharge planning
20. Assists with screening patients for possible Medicaid coverage
22. What we will achieve when we all work together!