Across
- 4. when we miss an appointment
- 5. when we are late to a service (after 20 minutes)
- 7. when customer calls back to cancel because we are scheduled too far out
- 8. when we do not turn in the contract from the customer
- 9. when we do retain money for services at time of service
- 10. ahead when we do not call before service
- 11. way to track/followup on complaints or unhappy accounts
Down
- 1. customer hasn't recieved a call in 24 hours
- 2. customer calls in again with no call after 48 hours
- 3. when there is a missed followup appt
- 6. when there is nothing authorizing services on a ppa
- 9. when we do not leave service notes at the home at time of service