Across
- 2. Tool identifying most impactful causes using eighty twenty principle
- 5. Process diagram assigning responsibility across roles and functions
- 9. Concept preventing mistakes by designing error proof processes
- 10. Questions encouraging discussion beyond simple yes or no answers
Down
- 1. Diagram mapping actual movement paths to reveal inefficiencies
- 3. Method asking repeated why questions to uncover true root cause
- 4. Visual workflow tool using boards to manage task progression
- 6. System capturing improvement ideas and tracking them through completion
- 7. Activities customers do not value should be removed from process
- 8. Method focusing on efficiency by eliminating unnecessary process steps