Across
- 2. Technique uncovering deeper issues through repeated why questioning
- 4. Cause and effect diagram shaped like fish skeleton structure
- 6. Outcome or problem positioned at head of fishbone diagram
- 7. External condition affecting process performance and outcomes
- 9. System storing improvement ideas from identification to completion
- 10. Ability to identify issue before it impacts customer
Down
- 1. Error proofing concept preventing mistakes before they occur
- 3. Diagram revealing inefficiencies by tracing real movement paths
- 5. Measurement of how serious problem consequences may become
- 8. Measurement of how often issue happens within system