Across
- 3. This function in a case is used to push a case from one individual to another, such as your Account Services Specialist or your manager
- 5. This is used to submit a request to our Customer Platform Support teams
- 6. This section will show the status of a customer's delivery
- 8. This function is used to "tag" someone within a case to get their attention
- 11. This tab in the customer's account shows all of the cases created from interactions with AXLs, Customer Service, etc
- 12. This is where you would see any cases that are currently pending in your name as the case owner
- 14. This tab in a customer's profile will show the AB contacts/representatives for an account
- 15. This tab within a case is used to send communication to a customer
- 17. This is the button you'd click to add a person from an account into a customer's profile who is not currently in AB Force
- 20. This is where you can upload documents within a case, such as an excel or signed document
- 21. This is the button you'd click on to submit a case to the PRxO Generics Team, Contracts Team, Finance Team and/or Customer Integration and Data Management team
- 22. This dropdown selection is driven by the case type and provides more detail on the customer's request
- 23. This is the status of a customer's case when it has been fully resolved
- 24. This section of a case shows who is currently has possession of it
- 26. This is the button you'd click to link a contact to more than one account
Down
- 1. Examples of this include wholesale distribution, specialty distribution, physician distribution and oncology practice distribution
- 2. This dropdown selection when creating a case represents the topic of the request
- 4. This tab in a customer's account shows the different levels or "chains of command" that they belong to
- 5. This tab within a customer's profile will show you the contact names, phone numbers and emails for representatives at that account
- 7. This tab will show you various pieces of info on a customer's account, including (but not limited to) their servicing DC, Account Summary, Hierarchy Information, Customer Profile and Provider IDs
- 9. This bar will let you search for a customer's account, cases, knowledge articles and any other info within AB Force
- 10. 100151761 would be an example of a customer's __________ __________
- 13. When you create any type of request within Force for your customer, you'll provide this to them as proof/reference of it being submitted
- 16. This is where you would see a list of cases that you'd created, but are currently in another person's name or queue (such as Customer Service)
- 18. This is a pop up that will provide important information from management
- 19. This is the platform AXLs (and other teams) use to document communications and requests from customers
- 25. This section of AB Force serves as a repository for articles on processes, products, customer profiles and other valuable information
- 27. This is the name of the profile/access you have within AB Force