Across
- 7. Quick to react to customer inquiries or issues.
- 8. Consistently dependable and trustworthy service.
- 9. Exhibiting high standards of behavior and expertise.
- 11. Occurring at a suitable or opportune time.
- 13. Paying close attention to customers' needs.
- 14. Willing to adapt to meet customer needs.
- 15. Providing help and encouragement to customers.
Down
- 1. Showing polite behavior towards customers.
- 2. Showing consideration for customers’ feelings and opinions.
- 3. Taking initiative to solve problems before they arise.
- 4. Tailored to meet individual customer preferences.
- 5. Well-informed about products or services offered.
- 6. Understanding and sharing the feelings of others.
- 10. Warm and welcoming in interactions with customers.
- 12. Actively involving customers in the service experience.