Across
- 2. you should know the basics of how your product _____
- 6. go the extra ____
- 8. Showing the worth of a person or task by giving undivided concentration/attention
- 9. ability to ____ customers
- 11. It’s cheaper to retain customers than acquire new ones
Down
- 1. the act of communicating with people
- 3. is not the ability to wait BUT how you ACT while you’re waiting
- 4. A party that receives or consumes goods or services
- 5. the opinion that people in general have about someone or something, or how much respect or admiration someone or something receives, based on past behavior or character
- 7. Great customer service results in a _________ of overall problems
- 10. one of the most important customer in Pryce Gas