Across
- 1. Degree to which patient expectations are met
- 3. Outcomes like quality of life and patient satisfaction
- 5. Pharmacy staffing challenges including shortages and burnout
- 7. Reactive process that detects defects after production
- 9. Domain focused on respecting patient preferences
- 13. Use of technology to assist medication distribution
- 16. Use of technology to optimize medication-related care
- 17. Six domains of healthcare quality acronym (Safe, Timely, Effective, Efficient, Equitable, Patient-centered)
- 18. Domain ensuring care does not vary by demographics
- 22. Pillar where patients understand and manage their medications
- 25. Continuous process focused on system improvement rather than individuals
- 26. Economic, Clinical, and Humanistic outcomes model
- 28. Care coordination when patients move between settings
- 29. Domain focused on reducing delays in care
- 30. Method used to identify underlying causes of problems
- 31. Patient-centered medical home model of coordinated care
- 33. Tool used to visually map causes of a problem
Down
- 2. Key factor for safe transitions of care
- 4. Costs related to healthcare utilization
- 6. Model used for organizational change management
- 8. Redistribution of tasks among healthcare team members
- 10. Reassignment of tasks to improve efficiency in care delivery
- 11. Field studying how to move research into practice
- 12. Strategy used to retain pharmacy employees
- 14. Spread of information and intervention materials
- 15. Domain focused on avoiding harm to patients
- 16. Cycle used in continuous quality improvement
- 19. Domain based on evidence-based care and avoiding misuse
- 20. Health effects of disease or treatment
- 21. Proactive process focused on preventing defects and meeting standards
- 23. Process used to design and implement interventions
- 24. Domain focused on reducing waste
- 27. Structure-Process-Outcome model for evaluating healthcare quality
- 32. Framework evaluating Reach, Effectiveness, Adoption, Implementation, Maintenance