Across
- 1. express gratitude
- 3. provide detailed information
- 5. use active listening skills
- 7. provide a timeline for follow-up
- 8. follow the 10 and 5 rule
Down
- 2. the fundamentals of excellent customer service
- 4. let people know your name
- 6. always sign off with words like "Thank you," "respectfully," or "sincerely."