Across
- 3. Instead of a landline, we may contact a customer on a X?
- 4. If we cannot get hold of a customer, we may apply ATO match X?
- 5. Complete - Income Confirmation X?
- 7. When a customer is vulnerable I may contact this person to speak with the customer
- 9. When a customer receives an extension they are extended how many days?
- 11. You may offer this when the customer is calling to query the debt outcome
- 12. When ADEX is not generating the correct result I may refer the intervention to?
Down
- 1. The customer may select this option (three words) if they are unsure if they received an allowance
- 2. If my activity is picked up for checking, it means it has gone to?
- 4. What do you read to the customer to indicate the customer has understood and agreed to the terms?
- 6. I use this system to view the intervention
- 8. When a customer calls we need to tell them that the call may be r- for coaching and quality purposes?
- 10. I send this prior to calling a customer
- 13. If a customer selects No, they did not work for an employer, what may we look up to identify the business name?