Across
- 2. What colour is the contact card when it first appears on the agent desktop?
- 5. What an application on antenna is called
- 11. The first service to go live
- 12. The service manager of Strategic tech is? (5,7)
- 13. Antenna will incorporate calls, emails and what?
- 16. What does the I in I.A.D stand for?
Down
- 1. What information will be recorded on antenna as part the wrap up after the call? (4,6)
- 3. What number do you dial to make an outbound call?
- 4. Who goes live on 21/06/2021
- 6. How many Antenna Ambassadors are there?
- 7. What pops up on antenna when a customer comes in (7,4)
- 8. what you can do you narrow down the new knowledge bank to your jurisdiction
- 9. Fill in the gap - the new knowledge bank will be ____________ (6,5)
- 10. how long with your antenna training be (3,3)
- 14. What does A stand for in A.I?
- 15. What date in June do IAC go live