Across
- 5. when a customer is in store we
- 7. a curtsey for customers who purchase in store and would like help getting started.
- 8. enhances the user experience of APPLE Products
- 9. show empathy
- 12. APPLE step or service to gain customer info
- 15. a mixture of apple services that make for a more affordable solution
- 17. The identification and sharing acknowledgement of a team member who performed above the high level expected of thier role.
- 19. great option for extending.
- 21. get money for the product you have for the product you want
- 23. allows me to show you a feature
- 24. verbally recognizing the feelings and situation of a customer
Down
- 1. the best way to protect your apple products
- 2. a great way for customers who know exactly what they want and to get it quickly
- 3. Something every interaction begins with
- 4. back up, protect and sync customers' data
- 6. Make the customer aware you are doing your best to help
- 10. Confirm you understanding of customer needs
- 11. consisting of hardware, services, accessories, and next steps.
- 13. an important step for selling an iPhone.
- 14. makes a purchase feel more complete
- 16. we ask so that we can continue asking
- 18. the identification of a behavior and its impact
- 20. a free resource for small to medium companies
- 22. Explain why we as questions